Here you'll find answers to common questions about our products, services, and ordering process.
Whether you're a business, school, sporting club, or an individual customer, we've got you covered. Our goal is to make your uniform purchasing experience seamless and efficient.
If you have any additional questions or need further assistance, please don't hesitate to contact us on 1300 BOOSTED (1300 266 783) (select Option 1) or email customercare@boostuniforms.com.au. We're here to help!
Yes. We sell online to individuals, businesses, schools and sporting clubs. Whether you need one garment or a thousand, you can order directly through our website.
No. We're an online retailer, which keeps our overheads and prices low. We ship directly to you from stock holdings across Australia.
Boost Uniforms is an Australian online uniform retailer. We supply from warehouses in all major capital cities and have production in Sydney, Melbourne, Brisbane and Perth, shipping from these locations to anywhere in Australia.
We sell clothing and uniforms from a wide range of reputable manufacturers, including AP Business, AS Colour, Aussie Pacific, Australian Industrial Wear (AIW/AIWX), Benchmark, Biz Care, Biz Collection, Biz Corporates, Career by Gloweave, Chefscraft, Colours of Cotton, DNC Workwear, Flamebuster, Headwear Professionals, JB's Wear, Medi8, NCC Apparel, Podium, Portwest, Syzmik, Winning Spirit, and Workcraft, with additional suppliers currently under review. Beyond our website range of over 200,000 product variants, we can supply a further 40,000+ variants across over 1,000 styles, including customisable sportswear, team uniforms and training gear. Call 1300 BOOSTED (1300 266 783), Option 1, if you need something you can't find online.
We're happy to discuss your requirements and prepare a quote over the phone on 1300 BOOSTED (1300 266 783), Option 2, however all orders are placed through our website. This keeps your order accurate and gives you a confirmation, tracking and order history in one place.
No minimum for plain (undecorated) garments. Decorated orders have minimum order quantities that vary by method: 10 for embroidery, Supacolour, heat press and names and numbers; 20 for screen printing. See the decoration comparison table for the full breakdown.
Yes. If you don't need a logo or artwork, skip the decoration step and add the garment to your cart as-is. Plain and sample orders are available for immediate delivery.
Yes. The Bulk Order Grid at the bottom of every product page lets you enter quantities across multiple sizes and colours in one view, with a real-time summary of items and pricing. It keeps decorated items grouped clearly, so you don't need to add each combination individually.
Yes. Use the order notes field at checkout to include any additional information, specific requirements or questions. Our team reviews every order before production begins.
Call 1300 BOOSTED (1300 266 783), Option 1, or email your detailed requirements to sales@boostuniforms.com.au.
Include product specifications (style and colour), quantities, decoration requirements, timelines and any specific needs. If you can supply a list of your current garments and sample photos, plus vector logo and artwork files, we can prepare a fully customised response including a sample collection so you can see how easy ordering will be with us.
Yes. If you can't find the product you need, are ordering large quantities, or are unsure of your decoration requirements, get in touch and we'll prepare a quotation specific to your needs.
It depends on your logo, your garments and the finish you're after. Our decoration comparison page breaks down every method with a side-by-side table and pricing. If you're still unsure, call 1300 BOOSTED (1300 266 783), Option 2, and we'll recommend the right method for the job.
A single $70 fee charged once per order, regardless of the number of garments or decoration methods selected. It covers artwork preparation, a hi-res proof, and up to three revisions. It isn't charged again on repeat orders where the artwork and garment combination is unchanged. See the Artwork Setup Fee for the full detail.
No. Your approved proof is kept on file, so repeat orders of the same garment and decoration combination don't need a new proof or a new setup fee.
Yes. For each unique garment and decoration combination, our artwork team produces a hi-res proof showing exactly how the finished garment will look. You approve it in writing before anything goes into production. See a Sample Artwork Proof.
Yes. We match your logo to your Pantone PMS colours if provided. For embroidery, these are matched to the closest available physical thread colour, which is noted in the proof. For exact colour matching across all methods, we recommend Supacolour Premium DTF.
After your order is confirmed, you'll receive an email with a link to your Artwork Instructions. Upload your logos there, or open them any time from My Account > Artwork Instructions. If the email hasn't arrived within an hour of placing your order, check your junk folder, then contact our Customer Care team on 1300 BOOSTED (1300 266 783), Option 1, or email customercare@boostuniforms.com.au.
Decorated orders involve converting and setting up your artwork, preparing a proof for each garment and decoration combination, your approval, and the physical application. Plain orders ship from stock. Refer to the Delivery and Logistics page for typical timing.
We don't decorate customer-supplied garments. Everything we decorate comes from our own range, which keeps quality, sizing and colour consistent and means we stand behind the finished product end to end. With over 200,000 variants across Australia's leading brands, our team will help you find the right fit for your team.
A loose pocket is a swatch of material used to make a pocket on your garment. Our minimum for this service is 10 items. Call 1300 BOOSTED (1300 266 783), Option 1, for more information.
No. All prices on our website are quoted exclusive of GST.
Decoration prices are shown on each product page when you select a method under Logo / artwork. Pricing varies by method, size and complexity. See the decoration comparison page for a side-by-side pricing breakdown.
Yes. Volume discounts are calculated and applied automatically at checkout based on the quantity of eligible items in your order. No discount code required. See the Volume Discounts page for the full breakdown.
You can pay by credit card at checkout or by direct deposit (banking details are issued once you place your order online).
Refer to our Delivery and Logistics page for rates and details.
Yes. For remote locations, delivery may take a few additional working days and some additional charges may apply. We do not ship to PO boxes. Refer to the Delivery and Logistics page for details.
Timing depends on whether your order is plain or decorated, and your delivery location. Refer to the Delivery and Logistics page for typical timeframes.
Yes. Once your order has been despatched, you'll receive an email with your tracking details. We provide full door-to-door tracking, including delivery updates and notifications. Orders are delivered to the nominated recipient where available. If no one is present, the parcel may be left in a safe location at the driver's discretion. Signature on delivery can be arranged on request.
Call 1300 BOOSTED (1300 266 783), Option 1, and let us know your deadline. We'll do our best to meet your timing.
Yes, you can order samples online. Samples must be purchased. No refunds are issued, but you'll receive a credit note when stock is returned in original sellable condition. Refer to the Returns, Exchanges and Cancellations page for details.
Refer to the Returns, Exchanges and Cancellations page for full details on returns, exchanges and cancellations.
We're here to help. Our Customer Care team is available 8am to 8pm AEST Monday to Friday, and 8am to 3pm AEST Saturday, Australia-wide.
Call us on 1300 BOOSTED (1300 266 783) or email us on customercare@boostuniforms.com.au.
We use passwordless sign-in. Enter your email and we'll send a one-time code. Enter the code and you're in, with no password to remember or reset.
Check your spam or junk folder, then request a new code. If it still hasn't come through after a couple of minutes, call Customer Care on 1300 BOOSTED (1300 266 783) and we'll sort it.
