Your Questions, Answered
How quickly will you get back to me?
Our Customer Care team is available Monday to Friday 8am to 8pm AEST and Saturday 8am to 3pm AEST, and we aim to respond the same business day. Orders and enquiries received before 3pm (Mon to Sat) are processed same-day. If your enquiry is time-critical, select "Urgent Order" above or call us directly on 1300 BOOSTED (1300 266 783).
Can I speak to someone instead of filling in the form?
Yes. Call Customer Care on 1300 BOOSTED (1300 266 783), Monday to Friday 8am to 8pm AEST and Saturday 8am to 3pm AEST. If you'd prefer we call you, leave your number and the best time in the message and we'll come back to you.
How do I get a quote for a bulk or multi-site order?
Select "Request a Quote" for standard bulk pricing, or "RFQ / RFP / RFT Enquiry" if you're running a formal request for quote / proposal / tender process.
To turn your quote around fast, please include: the garments and quantities, a size breakdown if you have one, your decoration method (embroidery, heat press, screen print, or sublimation), whether you have a logo ready, your delivery location(s), and the date you need them in hand.
We're an existing or VIP client. How do I access our collection?
VIP tailored collections are private and only visible once you're logged in.
Sign in with your account email and you will be taken straight to your customised garments with all-in pricing.
If you can't see it, select "VIP Collection" and complete the form above and we'll check your access.
Can you handle urgent or tight-deadline orders?
Often, yes. Select "Urgent Order" above or call 1300 BOOSTED (1300 266 783) and tell us your in-hands date.
Orders placed before 3pm (Mon to Sat) start processing same-day. Turnaround depends on the garment, stock availability and decoration method, so the sooner we know your deadline, the better we can work to it.